Refund Policy

Last updated: October 6, 2026

This policy is in addition to your statutory rights under the Consumer Rights Act 2015.

At Harrington Candles, we want you to be completely satisfied with your purchase. If something isn't quite right, we are here to help.

1. Change of Mind Returns (14-Day Cooling-Off Period)

Because you are purchasing online, you have the legal right to change your mind and cancel your order:

GOV.UK

Notification: You must notify us of your intent to cancel within 14 days of receiving your goods.

GOV.UK
Return Window: Once you have notified us, you have an additional 14 days to send the item back to us.

Citizens Advice
Condition: To be eligible for a change-of-mind return, your candle must be unused, in its original packaging, and in the same condition that you received it. (Please note that burned or heavily handled candles cannot be accepted for change-of-mind refunds).

2. Faulty or Damaged Items

If your candle arrives damaged, defective, or is not as described, you are protected by your statutory rights:

Pinkney Grunwells Solicitors

You have a 30-day right to reject faulty or damaged goods for a full refund.

Money Saving Expert
Please inspect your order upon delivery and contact us immediately if anything is broken or flawed so we can arrange a replacement or refund.

3. Return Shipping Costs

For Faulty or Incorrect Items: Harrington Candles will cover or reimburse the return postage costs.
For Change-of-Mind Returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

4. How to Request a Refund

To start a return, please email us at support@harringtoncandles.com with your order number and the reason for your return.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.